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Knowledge base

Elari Knowledge base

Are you looking for instructions on how to use Elari but can't find the manual? Everything is in the Knowledge Base, the go-to place for Elari administrators and users to find information.
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One place for everything you need to know about Elari

In the  Knowledge base , you’ll find everything you want to know about Elari. It contains articles on financial processes, written for users like you. In the Knowledge Base, you’ll find:

  • Manuals and instructions for Elari
  • Tips and best practices
  • Recordings of topic-based and release webinars
  • Insights into the status of your tickets and the updates we’re working on
Go to the Knowledge base

Frequently Asked Questions about the Knowledge base

The Knowledge base is where we share manuals, tips, events, and other information about Elari. Users come together here to find information and can easily search through articles about Elari and financial processes.

As an administrator, you can also view the status of your tickets and the updates we’re working on here. Would you like to share your ideas about the future of Elari? You can do so via the Idea Platform.

Do you have a detailed question and can’t find the corresponding manual? Then follow these steps:

  1. Search using synonyms. Try other relevant terms in the knowledge base as well. For example, if you’re looking for information about smart debit cards, try searching for “Elari Card” or “Kas & Pas” in addition to “debit card.”
  2. Ask Elari your question. This in-app AI assistant gives you an immediate answer, so you’ll need to create a support ticket less often.
  3. Get in touch. If you can’t resolve your issue with Elari’s AI assistant, contact your consulting or support representative. Perhaps a new guide is already in the works, or we can address it together if it’s a frequently asked question.
  4. Provide feedback. If you’re missing specific information in an existing article, please let us know by clicking the thumbs-up icon at the bottom of the article.

You can access the knowledge base directly from your Elari environment by clicking the question mark in the lower-left corner.

Please note: without Elari login credentials, you won’t have access to everything.

You can find general information on the Elari page.

Looking for tips on specific processes, or perhaps success stories from organizations that have gone before you? Then check out the blog page and the case studies page.

Yes. Spend Cloud is now called Elari. It’s the same software, the same team, and the same approach. Just with a new name and a new look. Your features and data remain the same, and the software works just as you’re used to. So you don’t need to configure or transfer anything.