Support
Support from Elari
Ask Elari
Use "Ask Elari," our built-in AI chat assistant. You can find this feature in Elari via the menu, above the Knowledge Base.
Call the support department
Are you an application administrator and would you like to speak with someone? Please call our support department, which is available Monday through Friday from 8:00 a.m. to 5:00 p.m.
Email the support department
Prefer to email us? Send us an email, and we'll respond to your question as soon as possible.
What can you find in the Knowledge Base?
In the Knowledge Base, you'll find everything you need to know about Elari. The Knowledge Base gives you access to:
- Chat with support: In the bottom right corner, you’ll find a chat feature that lets you chat live with one of our support representatives.
- Articles: all the latest articles, updates, and guides about Elari.
- Recordings of topic-specific and release webinars: watch them whenever it’s convenient for you.
Frequently Asked Questions
If your question isn't listed here and you have a general question, please send an email to info@elari.nl. If you have a question for the sales department, please send an email to sales@elari.nl.
Our support consultants are available Monday through Friday from 8:00 a.m. to 5:00 p.m. at 0800-776 2284 or via support@elari.nl. Our support desk is intended for Application Administrators. Are you an employee? If you have any questions, please first contact the administrator within your organization or use the Elari chat feature.
You can also reach the support consultants via the chat feature in the Elari Knowledge Base. Click the button in the lower-right corner of the screen to start a chat with the support team.
To log in to Elari, go to elari.app. Still having trouble? Contact your application administrator or visit this page for more information about logging in to Elari.
For updates on service disruptions, please visit the Elari Knowledge Base. You can also follow any service disruptions on this page.